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Manufacturer Brand Support

Our Brand Support Initiative is essentially a sub-contracted field support workforce, specifically within the fitness industry. This type of work makes up a significant proportion of our overall workload and we have become quite specialised at this method of working. We have an experienced and well established engineer network that can provide field support across a large part of the UK, with the infrastructure in place to expand if required. Our team are dedicated to representing and promoting your brand in a professional and appropriate manner.
 
To aid communications and seamless data transfer, we use a paperless online system, This enables  us to manage the the customer communications from point of handover, capture accurate live job data such and parts used/ work completed and enable access so everyone involved can have complete transparency into whats happening at each stage.

What this means for the Customer?

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Looked after: We act on behalf of the manufacturer to get equipment serviced, up and running and ready to roll.

 

Speedy service : We carry various manufacturer's parts so if the equipment is out of order we endeavour to get it sorted ASAP.

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Great Results: We have a proven track record in supporting popular brands within the industry. Providing great statistics including high first time fix rates and <48hr lead times.

What this means for the Manufacturer

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Sales Tools: Lead time reduction + Great service statistics + Happy customers = Repeat custom 

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Simple Comms: No lost paper or late reports. Log on to our online portal and get live job information when you need it.

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Fast repairs: Van stock, low lead times and experienced engineers gets important statistics to a respectable level to present in tenders etc.

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Less HR: Subcontracting repairs frees up time dealing with staff issues and gives you opportunity to concentrate on looking after your customers.

If you sell a product you need additional or ad-hoc support with, then please feel free to get in touch to discuss how Fresh Fitness Solutions can assist.
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